1. How I can get an offer for a maintenance contract?
Request it via the DuPont Equipment Service contact number listed in the call center page.
2. How do I escalate any technical issue?
If a technical issue occurs, it should be escalated via the DuPont Equipment Service contact number listed in the call center page.
3. What is the response time after the call has been logged?
This depends upon current workload, but our aim is to have the issue resolved in the shortest possible time frame.
4. Does DuPont Equipment Service have spare parts in stock?
Yes, DuPont holds a reasonable amount of spare parts in stock to support any equipment issues.
5. What is the official working time for Equipment Service?
It depends on the country. Please open the call center page to see the timing.
6. Does DuPont Equipment Service support equipment supplied by other companies?
No, DuPont only supports equipment that has been supplied by DuPont.
7. Does DuPont Equipment Service offer equipment moves?
Yes, DuPont can quote customers for moving DuPont supplied equipment.
8. Does DuPont Equipment Service offer upgrades to existing DuPont equipment?
Yes, DuPont offers upgrades to some DuPont equipment.
9. I do not have a service contract, can I still get a service visit?
Yes, we can quote you for ad-hoc service visit or discuss service contract options.
10. Can I get a service visit at the weekend?
Yes, we can give you a quote for service work outside our normal working hours.
11. Do I really need a preventative maintenance contract?
Yes you do, during their on site visit, our engineers will ensure that DuPont supplied equipment is set to the right parameters which will enable you to maintain your equipment in the best working condition.
