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DuPont Refrigerants

Questions About DuPont Refrigerants Brand Assurance

» Why is DuPont doing this?
» What happens if I discover (or suspect) that I have purchased counterfeit R-22?
» How do I know/what do I look for to determine if it is authentic DuPont™ Freon® 22?
» Is this a U.S. effort or is it global?
» Is this an industry effort or DuPont only?


 

Why is DuPont doing this?

DuPont is doing this to protect our customers (and the value chain) from the possibility of financial loss, safety issues, or business interruption caused by counterfeit products. Counterfeit products cost our industry millions of dollars per year.

Refer to the recent news story, "Conviction for Illegal Purchase & Sale of Smuggled R-22."

 

What happens if I discover (or suspect) that I have purchased counterfeit R-22?

Contact DuPont Refrigerants immediately. We have a dedicated resource who can walk you through a variety of checkpoints to help determine if you have purchased authentic product from DuPont. Call the DuPont Refrigerants hotline at 800-235-7882.

 

How do I know/what do I look for to determine if it is authentic DuPont™ Freon® 22?

There are multiple elements to the DuPont™ Izon® security label that can help identify counterfeit material. Count the dots: one of the left, two on the right, three on the top, and four on the bottom of the Izon® label to help determine if the R-22 is a genuine DuPont product. If you are uncertain, we have a dedicated resource that can help walk you through the validation process.

 

Is this a U.S. effort or is it global?

This effort began in China approximately one year ago. This program has been well-received by our customers. The DuPont Refrigerants Brand Assurance Program is a global initiative.

 

Is this an industry effort or DuPont only?

DuPont is taking a leadership position in the industry by aggressively combating counterfeit goods. We are the first in the industry to adopt this technology. The DuPont™ Izon® 3D hologram anti-counterfeit security labels have been developed using proprietary DuPont technology.