If you had the power to protect employees and customers from danger would you?
Of course you would! Yet, many organizations unknowingly surrender that power by using counterfeit refrigerants. The dangerous composition of the counterfeit products poses a high risk of explosion and even loss of life. Combine that with the millions of dollars counterfeit refrigerants cost our industry every year and the need for refrigerant authentication is clear.
We want to help safeguard your organization and customers from counterfeit refrigerants, which is why we created the Global DuPont Brand Assurance Anti-Counterfeiting Program.Our goal is to create an authentication process that stops counterfeiters in their tracks and gives you peace of mind that you’re purchasing (and using) genuine DuPont refrigerants—every time.
How to Ensure SAFE Refrigerant Use
- —Make sure you select a reputable DuPont refrigerants distributor for all of your purchases; you can locate a distributor in your geographic area here.
- —Don’t leave it up to chance; ask for a genuine DuPont refrigerant.
- —Closely examine your refrigerant packaging to find these key security features. All cylinders should include an Anti-Counterfeiting Security Shrink Sleeve, while disposable cylinders (DACs) should also include a DuPont™ Izon® security label.
- —Take a moment to ensure the authenticity of your refrigerant package using one of the immediate confirmation options below.
» Packaged in the U.S.
Scan and Validate
On the side of your container there should be a label, which includes a DuPont™ Izon® security label, a QR code and two bar codes.
Scan the QR Code
Use any smart phone or device to scan the QR code, which will load a web page either confirming authenticity, or providing contact information to report a counterfeit refrigerant.
Here is a short list of recommended, free Apple and Android QR code readers:
• QR Reader
• ATT ScannerOr Manually Enter Code OnlineVisit GenuineRefrigerants.com
, enter the 7-digit code found on the DuPont™ Izon® security label and click submit.
» Packaged Outside the U.S.
Count the Dots and Count on DuPont
To ensure that the container is genuine, tilt the security label to view ten dots (one dot on the left edge, two on the right, three on the top, and four on the bottom). Dots should appear and disappear on each side of the security label as it is tilted.
Counterfeiters do attempt to replicate our process, so please follow ALL four steps above to ensure authenticity and SAFE refrigerant use!
When in Doubt ... Call our Anti-Counterfeit Hotline!
If you witness suspicious activity or are ever in doubt as to whether you have purchased a genuine DuPont refrigerant, contact us toll-free in the U.S. at 800-235-7882 or refer to our global offices listing.